Frequently Asked Questions

DropGalaxy is a file hosting provider. We offer online storage/remote backup capacity, sophisticated uploading and downloading tools.
With DropGalaxy you can host files, images, videos, audio and flash on the same place.
Whenever you need to send a file that is too large for e-mail, DropGalaxy can help. If you need secure remote storage capacity for off-site backups, DropGalaxy offers solutions for you. If you want to access personal data from a variety of computers and don't want to carry around a USB stick, DropGalaxy is a perfect way of doing so.
No, because not everyone wishes to share the files they upload with everyone else. This way DropGalaxy can be used to share files with anyone you choose to, as well as keep it for yourself as a backup or to download from anywhere in the world.
All kinds: from your party photos to an important document. The only restrictions are for pornography, nudity, sexual images and any kind offensive material, and, of course, copyrighted material.
Please refer to our TOS for more info on DropGalaxy terms of service.
To delete a file you uploaded you must use Delete Link that was provided to you after the upload proccess.
If you lost your removal code you can simply wait until the file expires so it will be automatically removed from our site.
No. Hotlinking is not allowed on any kind of files uploaded to our servers.
If you still have questions regarding our services don't hesitate to contact us using our contact form.
Usually we send payment within 48 Hours sometime within week. Large payment take sometime.
Please goto my account page and under "2-Factor Authentication" Tab click on disable and you will receive verification code. type verification code and confirm. your 2FA has been disabled.
If you didn't receive code OR lost your phone then email us [email protected] from your account email Or fill Contact form.
You can refer as many friends as you want. You will earn 5% from each your referral profits.
Your files will expire after 90days if you have premium account. Files of free users/anonymous will expire 1 days after no downloads. Files of registered user will expire 30 days after no downloads.
Naturally, you can recover your password. To do so, you only need access to your specified e-mail account. To recover password click here.
Absolutely. All your files are stored securely on our servers in protected folders only accessible to you.
To delete a file you uploaded you must use Delete Link that was provided to you after the upload proccess or you may click delete button next to your file name in My Files section. If you're register on DropGalaxy then you can delete your files by visiting My Files Page
You can get more storage if you're software, games, movies & apps etc uploader then you can extend your storage by contacting us. send us your website link and reason why you need more storage.
You need to disable the security lock to edit your account. You will receive a e-email with the link.
Check your Spam/Junkbox and Add: [email protected] & to safe list. Contact Us if you still don't get any e-mail.